How to log a Nextuple Support (SaaS /NFS) ticket

This document describes the options to create a ticket to report Nextuple SaaS (NFS) issues. 

SLA's /response times can be found at the bottom of the page.

There are multiple ways to create Nextuple Fulfillment Studio (NFS) product support tickets.

**1. ** Recommended - Visit the Help Center/Support portal (support.nextuple.com)

Process:

a. Click on NEW TICKET

b. Select Nextuple SaaS Issue and enter the contact information

c. Complete the ticket summary and detail section

d. Click on create ticket button

**2. ** Send an email to Production Support.

Customers can send email to the Production Support team, which will create a ticket automatically.

Send email to support@nextuple.com

Suggested Template: Template - Nextuple SaaS Product Support.docx

Sub   :  < Client Name >  | < Ticket Type > | < Short description >
     Body : < Detailed Description>

3. Embed the Production Support Form on Clients website

The customer can embed the Nextuple Production Support form on thier internal website/Application. When a customer uses the form, this creates a ticket in the Support tool. 
Embedding the form also gives us better control over the design and branding.

SLAs

Escalation Matrix