How to log a Nextuple Support (SaaS /NFS) ticket
This document describes the options to create a ticket to report Nextuple SaaS (NFS) issues.
SLA's /response times can be found at the bottom of the page.
There are multiple ways to create Nextuple Fulfillment Studio (NFS) product support tickets.
**1. ** Recommended - Visit the Help Center/Support portal (support.nextuple.com)
Process:
a. Click on NEW TICKET
b. Select Nextuple SaaS Issue and enter the contact information
c. Complete the ticket summary and detail section
d. Click on create ticket button
**2. ** Send an email to Production Support.
Customers can send email to the Production Support team, which will create a ticket automatically.
Send email to support@nextuple.com
Suggested Template: Template - Nextuple SaaS Product Support.docx
Sub : < Client Name > | < Ticket Type > | < Short description >
Body : < Detailed Description>
3. Embed the Production Support Form on Clients website
The customer can embed the Nextuple Production Support form on thier internal website/Application. When a customer uses the form, this creates a ticket in the Support tool.
Embedding the form also gives us better control over the design and branding.